1. How to raise a complaint with us

• Email our disputes team at [email protected].
• Use our live chat, available on the Website.
• Complete the online submission form below.

Please include your full name, account ID, a clear description of the issue and the outcome you are seeking, together with any supporting documents.

2. Submit a complaint

3. Alternative Dispute Resolution (ADR)

Bridge Technologies B.V. has engaged Resolvo as our alternative dispute resolution provider (ADR) as required by the terms of its licence in Curaçao. If you are dissatisfied with our final response, you may refer your dispute to Resolvo.

Submission requirements. To lodge a dispute with Resolvo, you must submit the following information via Resolvo's online form:

• Full name;
• Current address;
• Account ID at the operator;
• Date of original complaint to the operator and the operator's final reply (with underlying documents);
• Clear description of the disputed conduct and requested outcome;
• Supporting documents;
• Declaration that the matter is not before a court or another ADR services provider.

Languages accepted: English, French, German, Spanish (and any additional languages published by Resolvo, if applicable).

For information regarding the alternative dispute resolution procedure and Resolvo Curaçao, visit www.resolvocuracao.com or send an email to [email protected].